In order to achieve the goal of providing the highest standards of service, ICC has a dedicated telephone line (020-6609 4444) currently available from 8:00 am to 10:30 pm 7 days a week
Subscriber can also access customer care 24 hours a day by logging on to the website WWW.ICCNETWORK.NET. In due course ICC plans to provide 24x7 access voice based customer care as well
ICC's Customer Care is additionally responsible for customer complaints. The default SLA followed that the field staff respond to the customer within a maximum of 30 minutes where a callback or follow up is requuired. Incase an engineer needs to visit the customer, such visit happen within a maximum of 4 hours from a time a visit is committed ICC also mandates that all complain must be resloved on the same day.
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